N-iX is looking for a Senior Technical Writer to join our Orbus team. Headquartered in London, our client is an independent software vendor and a leading global provider of software solutions for Enterprise Architecture, Business Process Analysis and Application Portfolio Management. The Client has customers spanning the Americas, EMEA, Australasia and Asia-Pacific regions as well as all verticals sectors, both government and commercial. Core capabilities provided by the Product include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making. Requirements:

• Excellent English writing and speaking skills are essential
• Detail-oriented, organized, and proactive person to create precise, consistent, and clear documentation
• Excellent cross-functional communication skills, requiring close interaction with Product Owners, UX/UI Designers, QA, Developers, and non-technical Stakeholders
• Experience with API documentation (Swagger) is required
• Experience with MS Office tools, SharePoint, HTML, Markdown
• An ability to recognize areas for improvement, and provide proactive suggestions based on previous experience
• Confidence in designing and delivering technical documentation according to DDLC and software documentation style guides
• Ability to understand complex business and system requirements
• An understanding of change control and document change management
• Ability to work with the minimum of supervision

Responsibilities:

• Convey technical material in a concise and effective manner which is appropriate for its intended audience
• Quickly grasp complex technical concepts and make them easily understandable in text and pictures (Snagit)
• Document existing and new functionality by working with POs and Stakeholders throughout the development lifecycle, using development artefacts (Stories and Features) and interviewing SMEs
• Maintain a consistent user voice and tone that permeates through all text and documentation represented in Orbus
• Create a detailed user documentation for use within the application such as operating instructions and «FAQ» pages
• Work with and educate other documentation stakeholders to ensure standardization and commonality across product documentation assets
• Ownership of product documentation, suggesting improvements and areas for expansion
• Select an appropriate medium for the intended audience. This includes working with other departments to incorporate existing assets and video training
• Gather feedback on deliverables as revise as new issues arise
• Review all customer facing documentation to ensure it meets expected style and standards
• Curate and manage the internal technical Wiki, advising teams on usage and content management
• Review and advise teams on application UI text changes, and in some cases updating this

Desirable:

• Experience of creating guides from entirely technical sources is preferable
• Experience of using a Wiki based format is preferable but by no means essential
• Experience with team collaboration tools (Azure DevOps/TFS, Teams, etc.)
• Experience with Snagit
• Experience with Umbraco CMS
• Basic understanding of UX

We offer:

• Flexible working hours
• A competitive salary and good compensation package
• Best hardware
• A masseur and a corporate doctor
• Healthcare & sport benefits
• An inspiring, comfy, clean and safe office

Professional growth:

• Challenging tasks and innovative projectt
• ​Meetups and events for professional development
• An individual development plan
• Mentorship program

Fun:

• Corporate events and outstanding parties
• Exciting team buildings
• Memorable anniversary presents
• A fun zone where you can play video games, foosball, ping pong, and more.