Technical support

24 марта


Технологии:
swedish internet seo gaming ssl prioritizing operations linux networking dns english lamp
Английский: eng: Upper-intermediate

Our client – a Swedish company that provides Internet professionals with services within Domain names, Hosting. The company is funded and managed by Internet entrepreneurs. They are a company that is in the absolute cutting edge when it comes to helping their customers, with a focus on companies in the SEO, affiliate and iGaming industry.

You will work for the first line support in the web hosting team.


Responsibilities:

  • Provide technical and financial support on the services offered (hosting, domain names, SSL certificates, other services)
  • Ensure to provide excellent customer service through e-mail and tickets in a timely and accurate manner
  • Analyze customer complaints and feedback to supply appropriate solutions
  • Create internal articles and documentation & maintain up-to-date documentation regarding the processes
  • Assist with custom requests from customers
  • Track, follow up, and resolve customers issues using best customer care practices
  • Troubleshoot server related, hosting, domain systems, and website issues
  • Prioritizing and escalating issues to 2nd line and Operations team

What we’re looking for:

  • 2+ years in support service experience
  • Experience with domain names, hosting and SSL support
  • Linux skills
  • Understanding of Networking and DNS
  • Good English level (Upper-intermediate and higher)
  • You love borsch!

Bonus:

  • Experience with LAMP servers
  • Knowledge of Registry, and Registrar
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Получать похожие в Телеграм