Associate Cloud Operations Engineer

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Технологии:
sitecore leading express cars cloud operations drive troubleshooting english aws
Английский: eng: Upper-intermediate
Sitecore delivers a digital experience platform that empowers the world’s smartest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the only company bringing together content, commerce, and data into one connected platform that delivers more than 500,000 digital experiences every day. Leading companies including American Express, ASOS, Carnival Cruise Lines, Kimberly-Clark, L’Oréal and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.


We are currently looking for an Associate Cloud Operations Engineer to join our dynamic and innovative engineering team in our Dnipro office.

As an associate in our Cloud Operations team, you will assist our global list of companies using Sitecore Cloud services and features to run mission-critical applications. You will work directly with the engineering teams to assist customers making use of the many Sitecore capabilities. You will also work directly with customers to provide the world class support that drives customer success.


Responsibilities:

  • Monitor the health of all Sitecore Cloud services and ensure support activities are completed within predefined SLAs
  • Interact with cloud and Sitecore technologists around the world and resolve customer issues
  • Drive customer communication during critical events
  • Learn the groundbreaking cloud technologies that power Sitecore Cloud
  • Proactively respond to outage or service level downgrade scenarios

Requirements:

  • University degree in Engineering or similar
  • Troubleshooting or support experience
  • Excellent English verbal and written communication skills
  • Excellent problem solving and logical thinking skills
  • Strong customer focus & multi-tasking skills
  • Knowledge about cloud services such as Azure, AWS etc will be a plus
  • Knowledge about troubleshooting applications and infrastructure will be a plus

Sitecore is proud to be an equal opportunity workplace, and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other legally protected basis.

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