Technical Support Engineer

27 апреля


Технологии:
support responsibility communicate researching prioritizing acting english sql basic linux svn git jira windows
Английский: eng: Upper-intermediate
Location: Kyiv | April 27, 2021

Infopulse welcomes talented professionals to join our project as a Technical Support Engineer for our respectful client BICS in our Kyiv office.

Areas of Responsibility

  • Provide first line support service for BICS web portal, its users and development teams
  • Communicate with portal users, development teams about incidents, issues, change requests, etc
  • Moderate communication during application releases, maintenances, outages or portal instability
  • Provide suppressing of escalation
  • Aggregate knowledge of applications and related problems in documentation
  • Convert business issues (user cannot perform function) to technical with further resolution or dispatching
  • Researching, analyzing, troubleshooting and identifying solutions to resolve customer issues
  • Prioritizing and managing multiple tasks simultaneously
  • Acting as a liaison between the IT department and business (vendors, internal users, external customers).
  • Execute documented solutions for business problems of users
  • Provide qualified explanations and make connections with portal users
  • Create referable documentation on applications and issues

Qualifications

  • 1+ years’ experience in relevant operation obtaining support role
  • Good communicator with excellent written and spoken English, business writing skills
  • Good SQL knowledge will be a plus
  • Basic Linux (bash) experience
  • Basic SVN, Git knowledge
  • Experience using ticketing systems (preferably JIRA)
  • Windows Server administration will be a plus
  • Strong technical interest and understanding of IT
  • Focus on effective communication, stress resistance, team player
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