Junior/Middle Technical Support Engineer

08 апреля

wildix support voip osi tcp ip lan wan dns dhcp basic linux english otrs jira pbx communications sip wireshark windows telecommunications dect isdn analog courses
Английский: eng: Upper-intermediate

Wildix, the number one European UCaaS Vendor on the Gartner® Magic Quadrant™ for 2021.

Our mission is to facilitate internal and external communication between companies and their customers from anywhere in the world via web browser and the app and increase their productivity and become more efficient.

Due to continued growth within Europe and the Americas, Wildix is pleased to make available the position of Junior/Mid-Level Technical Support Engineer, a role that is suited for an enthusiastic team player with a keen eye for detail. As an Employee of Wildix, you can expect the benefits that go with working for a global technology company.

Required Skills:

  • basic knowledge of VoIP protocols
  • good knowledge of network technologies (OSI model, TCP/IP, LAN, WAN, DNS, DHCP)
  • Basic knowledge of Linux OS
  • Experience in problem analysis and resolution, previous experience in technical assistance/help desk
  • Strong communication, technical and analytical skills
  • Quick learner, eager to learn new products and technologies
  • Team player with a high level of dedication and commitment
  • Good written and spoken English (B2+)

Primary Responsibilities:

  • Respond to support queries by phone, email, chat, ticketing system
  • Advise customers on the proper use of the product
  • Identify, analyze and troubleshoot technical issues to provide help in a timely manner
  • Work in collaboration with other members of the Technical Support Team and help with bugs/improvements
  • Use OTRS and JIRA to manage tickets

Desirable skills:

  • Experience working with VoIP PBX’s and Unified Communications
  • Ability to analyze SIP call flows with Wireshark and use tcpdump, ngrep or sngrep
  • Basic knowledge of virtualization technologies (HyperV, vmWare)
  • Basic knowledge of Microsoft Windows Server
  • Experience with Telecommunications standards DECT / SIP / ISDN / Analog

We Offer:

  • Opportunity to work in a young multinational team of professionals
  • Paid lunch and vacations
  • Flexible full-time work from 10 am to 7 pm with one hour of lunch break (2−3 pm)
  • Work from home up to 40% of the time
  • Office in the city center with good transport connections
  • English Courses