Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies.
Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
We are growing and have an open position as a German Customer Support Representative (with English) in POLAND.
Skills and Qualifications:
- Excellent written skills in English (B2) and German (C1);
- Experience in the Client support area will be a plus;
- Basic technical background (strong experience in using apps);
- Proactive approach, empathetic individuals, problem-solving skills;
- Customer orientation and ability to adapt/respond to different types of characters;
- Ability to multi-task, prioritize, and manage time effectively.
- Providing Customer Support for the website users;
- Provide accurate, valid, and complete information by using the right methods/tools;
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
- Follow communication procedures, guidelines, and policies;
- Maintaining a positive, empathetic, and professional attitude toward customers at all times;
- Responding promptly to customer inquiries;
- Communicating with customers through various channels (chat/emails);
- Acknowledging and resolving customer complaints;
- Knowing the client’s product inside and out so that you can answer questions;
- Processing orders, forms, applications, and requests;
- Keeping records of customer interactions, transactions, comments, and complaints;
- Communicating and coordinating with colleagues as necessary.
- Competitive compensation linked to USD rate;
- Medical and Life insurance after the trial period;
- English classes with a native speaker;
- Schedule 09:00 — 01:00 Polish Time (but 8 working hours in this range);
- Corporate training.
We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted
If you have the qualifications needed and ready to maintain the required duties daily, please apply!
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