Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies.

Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

We are growing and have an open position as a German Customer Support Representative (with English) in POLAND.

Skills and Qualifications:

• Excellent written skills in English (B2) and German (C1);
• Experience in the Client support area will be a plus;
• Basic technical background (strong experience in using apps);
• Proactive approach, empathetic individuals, problem-solving skills;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities:

• Providing Customer Support for the website users;
• Provide accurate, valid, and complete information by using the right methods/tools;
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
• Follow communication procedures, guidelines, and policies;
• Maintaining a positive, empathetic, and professional attitude toward customers at all times;
• Responding promptly to customer inquiries;
• Communicating with customers through various channels (chat/emails);
• Acknowledging and resolving customer complaints;
• Knowing the client’s product inside and out so that you can answer questions;
• Processing orders, forms, applications, and requests;
• Keeping records of customer interactions, transactions, comments, and complaints;
• Communicating and coordinating with colleagues as necessary.

We Offer:

• Competitive compensation linked to USD rate;
• Medical and Life insurance after the trial period;
• English classes with a native speaker;
• Schedule 09:00 — 01:00 Polish Time (but 8 working hours in this range);
• Corporate training.

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted

If you have the qualifications needed and ready to maintain the required duties daily, please apply!

Don’t forget to follow us:

https://www.facebook.com/helpware.kyiv.team

https://www.instagram.com/helpware.kyiv.team

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